Shipping Policy

Last updated: [DATE]

Everything at The Shirt Story is made slowly and with care, and we want it to reach you in perfect condition. Below is everything you need to know about how and when your order ships. If you have a question we haven't answered, just reach out at [hello@theshirtstory.co].

Order processing time

Orders are processed Monday–Friday, excluding weekends and public holidays.

• Ready-to-ship pieces are dispatched within [1–3] business days of your order.
• Made-to-order and custom embroidered pieces are created specifically for you, so please allow [X–Y business days] for production before your order ships. This production time is separate from the shipping time below.

You'll receive a confirmation email when you place your order, and a second email with tracking once it ships. During launches, sales, and holiday periods, processing may take a little longer — we'll note any changes at checkout.

Shipping rates & delivery estimates

Shipping charges are calculated and displayed at checkout before you pay. The estimates below begin after your order has been processed or produced.

Domestic (United States)

• Standard: [3–7 business days] — [rate, or "free on orders over $X"]
• Expedited: [1–3 business days] — [rate]

International

• Standard international: [7–21 business days] — [rate]
• We currently ship to [list regions, or "most countries — enter your address at checkout to confirm"].

Delivery times are estimates provided by the carrier and are not guaranteed.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive it.

Customs, duties & import taxes (international orders)

For orders shipped outside the United States, you may be charged import duties, taxes, and customs fees by your local authorities. These charges are not included in your order total or shipping cost and are your responsibility as the customer. We're unable to predict, calculate, or reimburse them. Customs processing may also add time to your delivery.

Shipping delays

We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. All delivery windows are estimates only and are not guaranteed.

Lost, stolen, or damaged packages

Once we hand your order to the carrier, title and risk of loss pass to you. That said, we want you to receive exactly what you ordered — so if your tracking shows "delivered" but you can't locate your package, or it arrives damaged, please contact us at [hello@theshirtstory.co] within [7] days and we'll help you work with the carrier to resolve it.

For items that arrive damaged, defective, or incorrect, please also see our Refund Policy [LINK].

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an address entered incorrectly. If a package is returned to us because of an incorrect address or a failed delivery, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Address changes & cancellations

If you need to correct your shipping address, contact us as soon as possible at [hello@theshirtstory.co]. Once an order has shipped, we're unable to change its destination.

Contact

Questions about shipping or an existing order? Email us anytime at [hello@theshirtstory.co].